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	<title>Comments on: Third party peripherals on Mac OS X</title>
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	<description>Insanely Simple Tutorials for the First Time Macintosh User</description>
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		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6877</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Sun, 10 Jan 2010 03:09:26 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6877</guid>
		<description>@Jean, 
Glad things are working out for you. A bad CMM can be the culprit of many an ailment on Mac OS X.  I generally try to simply never run them at all.  If an app installs one, I just remove it. In most cases, it offers very little other than instability.</description>
		<content:encoded><![CDATA[<p>@Jean,<br />
Glad things are working out for you. A bad CMM can be the culprit of many an ailment on Mac OS X.  I generally try to simply never run them at all.  If an app installs one, I just remove it. In most cases, it offers very little other than instability.</p>
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	<item>
		<title>By: Jean</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6872</link>
		<dc:creator>Jean</dc:creator>
		<pubDate>Sat, 09 Jan 2010 17:13:00 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6872</guid>
		<description>Scott.  Thanks for comments on system.log notices.
The rest is an update.  Since deleting the Iomega entry, Safari hung up once (12/27) when I was searching for hotels and switching between so many sites that I think I confused the system.  
On 1/1, I lost my Internet connection; turned off the modem and unplugged it; plugged it back in, turned it on, and restarted the computer.  
Bottom line, the computer is working so much more smoothly that I am still deferring the procedure of zeroing out my data.  I can&#039;t help but think that /Library/Contextual Menu Items/IomegaCM.plugin was the main culprit.  
Many thanks.  Happy New Year.</description>
		<content:encoded><![CDATA[<p>Scott.  Thanks for comments on system.log notices.<br />
The rest is an update.  Since deleting the Iomega entry, Safari hung up once (12/27) when I was searching for hotels and switching between so many sites that I think I confused the system.<br />
On 1/1, I lost my Internet connection; turned off the modem and unplugged it; plugged it back in, turned it on, and restarted the computer.<br />
Bottom line, the computer is working so much more smoothly that I am still deferring the procedure of zeroing out my data.  I can&#8217;t help but think that /Library/Contextual Menu Items/IomegaCM.plugin was the main culprit.<br />
Many thanks.  Happy New Year.</p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6809</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Wed, 09 Dec 2009 05:53:01 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6809</guid>
		<description>@Jean, I am not able to find anything about the first error.  Probably related to a website you went to at the time, and is not something that will repeat often.

The second error, is normal, in so much as, it is not going to go away unless you delete Office.  Microsoft is using out dated calls to libraries, and OS X is warning them to knock it off.

If you are running the latest version of Office, there is nothing you can do to solve that one.

The logs you are looking at are always going to have some errors in them.  Developers can chose to log whatever they desire, as much, or as little.  Sometimes things seem very bad, but they are normal.  The goal is not to have an empty log, that will never happen.

I just ran a search on my own system.log, and from only today, just one day, I have 195 total lines that contain the word &quot;error&quot;.  I also consider my machine to be pretty clean and solid.</description>
		<content:encoded><![CDATA[<p>@Jean, I am not able to find anything about the first error.  Probably related to a website you went to at the time, and is not something that will repeat often.</p>
<p>The second error, is normal, in so much as, it is not going to go away unless you delete Office.  Microsoft is using out dated calls to libraries, and OS X is warning them to knock it off.</p>
<p>If you are running the latest version of Office, there is nothing you can do to solve that one.</p>
<p>The logs you are looking at are always going to have some errors in them.  Developers can chose to log whatever they desire, as much, or as little.  Sometimes things seem very bad, but they are normal.  The goal is not to have an empty log, that will never happen.</p>
<p>I just ran a search on my own system.log, and from only today, just one day, I have 195 total lines that contain the word &#8220;error&#8221;.  I also consider my machine to be pretty clean and solid.</p>
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		<title>By: Jean</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6806</link>
		<dc:creator>Jean</dc:creator>
		<pubDate>Tue, 08 Dec 2009 04:56:48 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6806</guid>
		<description>Scott.  I deleted the Iomega entry I could find, as I said 12/4.  My log is looking significantly cleaner, so much so that I&#039;m waiting to do more.  I still get DNS confusions and will try to embolden myself to make those changes. 

In the meantime, I&#039;d like to get rid of destroyed applet 9 -- is that doable?
Dec  6 22:49:42 adsl-76-199-197-9 [0x0-0x135135].com.apple.Safari[2223]: /SourceCache/WebCore/WebCore-5531.9/bridge/jni/jni_jsobject.mm:207:  Attempt to access JavaScript from destroyed applet, type 9. 

Here&#039;s a new one -- is there something I should do about it? 
Dec  7 08:12:52 adsl-76-201-169-253 Microsoft PowerPoint[2347]: The function `CGPDFDocumentGetMediaBox&#039; is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGPDFPageGetBoxRect&#039; instead.

Thank you, Jean</description>
		<content:encoded><![CDATA[<p>Scott.  I deleted the Iomega entry I could find, as I said 12/4.  My log is looking significantly cleaner, so much so that I&#8217;m waiting to do more.  I still get DNS confusions and will try to embolden myself to make those changes. </p>
<p>In the meantime, I&#8217;d like to get rid of destroyed applet 9 &#8212; is that doable?<br />
Dec  6 22:49:42 adsl-76-199-197-9 [0x0-0x135135].com.apple.Safari[2223]: /SourceCache/WebCore/WebCore-5531.9/bridge/jni/jni_jsobject.mm:207:  Attempt to access JavaScript from destroyed applet, type 9. </p>
<p>Here&#8217;s a new one &#8212; is there something I should do about it?<br />
Dec  7 08:12:52 adsl-76-201-169-253 Microsoft PowerPoint[2347]: The function `CGPDFDocumentGetMediaBox&#8217; is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGPDFPageGetBoxRect&#8217; instead.</p>
<p>Thank you, Jean</p>
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		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6803</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Mon, 07 Dec 2009 23:57:04 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6803</guid>
		<description>@Jean
1) you should not be leery of changing DNS settings, it is a good thing, use googles, they are probably better than openDNS for a straight up non filtered DNS resolver.

Who knows, maybe so much stuff is failing as a result of your ISP&#039;s slow DNS servers.

Removing the MagicCam stuff will stop the errors, but you will not be able to use google video and such.  I do not think it is related, though give it a shot, they are easy enough to install again.

Do these problems follow you into a new account? 

Looking at your console log, there are a good deal of things going wrong.  More than I myself would be able to explain to you how to solve easily.  At this point, I would just reinstall clean, it is always a good idea to do so, I never update an OS, I just clean install.

Even Snow Leopard, I will not put that on top of 10.5, but I will clean install.  It is more work, but there is no way Apple can know all the variables I have introduced into my system, and cleanly update on top of that.

Once you do that, never put another IOMEGA software into your computer, and be careful about what other third party software you install.  Printers are notorious for installing a ton of junk you do not need, when in most cases, OS X has all the print drivers built right in and you need never put in the disk that came with your printer.

The short of it is, there is so much wrong going on in your logs, unless you were very advanced in troubleshooting, I do not see an easier way to sole this than a clean install.</description>
		<content:encoded><![CDATA[<p>@Jean<br />
1) you should not be leery of changing DNS settings, it is a good thing, use googles, they are probably better than openDNS for a straight up non filtered DNS resolver.</p>
<p>Who knows, maybe so much stuff is failing as a result of your ISP&#8217;s slow DNS servers.</p>
<p>Removing the MagicCam stuff will stop the errors, but you will not be able to use google video and such.  I do not think it is related, though give it a shot, they are easy enough to install again.</p>
<p>Do these problems follow you into a new account? </p>
<p>Looking at your console log, there are a good deal of things going wrong.  More than I myself would be able to explain to you how to solve easily.  At this point, I would just reinstall clean, it is always a good idea to do so, I never update an OS, I just clean install.</p>
<p>Even Snow Leopard, I will not put that on top of 10.5, but I will clean install.  It is more work, but there is no way Apple can know all the variables I have introduced into my system, and cleanly update on top of that.</p>
<p>Once you do that, never put another IOMEGA software into your computer, and be careful about what other third party software you install.  Printers are notorious for installing a ton of junk you do not need, when in most cases, OS X has all the print drivers built right in and you need never put in the disk that came with your printer.</p>
<p>The short of it is, there is so much wrong going on in your logs, unless you were very advanced in troubleshooting, I do not see an easier way to sole this than a clean install.</p>
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		<title>By: Jean</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6799</link>
		<dc:creator>Jean</dc:creator>
		<pubDate>Fri, 04 Dec 2009 17:49:15 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6799</guid>
		<description>Scott, Thanks a lot for your willingness to continue another round or two, and sorry for the delay.
No, not running 1Password.
I&#039;m leery of changing DNS servers, will think some.
The MagicCam issue is queried at http://processing.org/discourse/yabb2/YaBB.pl?num=1257947829, but there&#039;s no reply.
If I delete the two Camera Adapter components you show, will I still be able to use the camera with Google chat and Skype?  That is, does Google Voice include the video?
Re Iomega, I appreciate your feedback; I&#039;d already written a note on their Web site saying that I&#039;d never buy a product of theirs.
I found its Contextual Menu Items only in Library; it seems to have disappeared from the list appropriately.
I&#039;ve also been working with Apple Care.  After all the entries in my console log in the last week, their advice was to zero out my data, reinstall the OS, and restore the data from Time Machine selectively.  The theory is that I brought over some incompatible preference or something from one or two machines ago.  Here are highlights of 
12/2 console.log, pastie.org/727731
12/3 console.log, pastie.org/727761  
So I&#039;m pleading for a second opinion about the likelihood of identifying the culprit.  Wouldn&#039;t it be nice if it were as simple as getting rid of MagicCam (if I can still use Google &amp; Skype video).  But if you, too, say that I have to go the long route, I&#039;ll bite the bullet.
Again, many thanks,
Jean</description>
		<content:encoded><![CDATA[<p>Scott, Thanks a lot for your willingness to continue another round or two, and sorry for the delay.<br />
No, not running 1Password.<br />
I&#8217;m leery of changing DNS servers, will think some.<br />
The MagicCam issue is queried at <a href="http://processing.org/discourse/yabb2/YaBB.pl?num=1257947829" rel="nofollow">http://processing.org/discourse/yabb2/YaBB.pl?num=1257947829</a>, but there&#8217;s no reply.<br />
If I delete the two Camera Adapter components you show, will I still be able to use the camera with Google chat and Skype?  That is, does Google Voice include the video?<br />
Re Iomega, I appreciate your feedback; I&#8217;d already written a note on their Web site saying that I&#8217;d never buy a product of theirs.<br />
I found its Contextual Menu Items only in Library; it seems to have disappeared from the list appropriately.<br />
I&#8217;ve also been working with Apple Care.  After all the entries in my console log in the last week, their advice was to zero out my data, reinstall the OS, and restore the data from Time Machine selectively.  The theory is that I brought over some incompatible preference or something from one or two machines ago.  Here are highlights of<br />
12/2 console.log, pastie.org/727731<br />
12/3 console.log, pastie.org/727761<br />
So I&#8217;m pleading for a second opinion about the likelihood of identifying the culprit.  Wouldn&#8217;t it be nice if it were as simple as getting rid of MagicCam (if I can still use Google &amp; Skype video).  But if you, too, say that I have to go the long route, I&#8217;ll bite the bullet.<br />
Again, many thanks,<br />
Jean</p>
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		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6772</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Wed, 25 Nov 2009 04:10:42 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6772</guid>
		<description>This is getting a bit beyond the scope of what will be beneficial to users reading this, though since we are in it this far, I would like to continue a round or two more and see where we get...

&lt;blockquote&gt;Scott. I’m somewhat embarrassed asking because I still haven’t fiddled with Office, but you have reservations about that’s being the source of my hang-up problems. 
&lt;/blockquote&gt;     

I would not say I have any reservations, it was just something brought up, and there are known issues with spotlight and Office, specifically with Entourage, and how it stores emails in a monolithic database.  One new email, or moving an email, or sending an email, means that ALL your emails will need backing up again by Time Machine.  I do believe you previously stated that you are not using Entourage, so it should not be related.

&lt;blockquote&gt;My system’s running the Safari that came w/ OS X; no modifications that I know of except routine updates. Format of the ProDrive external drive is Mac OS Extended (Journaled), w/ GUID Partition Table (don’t know what HFS is; disk description is OEM). &lt;/blockquote&gt;

Ok, that is good, don&#039;t worry about the HFS+ parts, you have journaled, and GUID, the two aspects that were of the only concern to me in formatting of the drive.
     
&lt;blockquote&gt;Back-up timing is Time Machine’s hourly. &lt;/blockquote&gt;

This should be fine.

&lt;blockquote&gt;By application “open,” I meant that the dot is next to the icon in the dock; by “not running,” I meant that no files were open. &lt;/blockquote&gt;

Understood.

&lt;blockquote&gt;I’ve been leaving my console log open and am not finding any references to Office applications but am finding persistent, repeated browser lines (for both Safari and Firefox): “Debugger() was called”; &lt;/blockquote&gt;

Do you happen to be running an application called 1Password?
     
&lt;blockquote&gt;I hope to have time tomorrow to sit on the phone w/ my ISP (AT&amp;T aka sbcglobal) to see if it’s right that my DNS server is registered more than once and to hear what they say about Ethernet debugged. &lt;/blockquote&gt;

This is fine, you need not waste your time on the phone with your ISP.  The IP&#039;s you see are DNS resolvers, they are what do the work of converting what you type into your browser, to a number, so when you type in osxhelp.com, it will one of the IP&#039;s listed will take the work of converting that to an IP address.  It is not limited to just a browser, any &quot;hostname&quot; will use those resolvers, so email, every app you open that phones home to check the serial number, pretty much anything you do, is going to use one of the two resolvers you have listed.

The reason there are two, is in a very simple explanation, that in case one does not work, there is a fallback.  The problem is that Comcast, ATT, and all the rest are in the business of supplying Internet access.  It just so happens, that the Internet access they supply would not be very useful to the end customer if they did not also maintain DNS resolvers as well.  

So they do maintain them, but they are generally not a high priority, and they can do other nefarious things, such as when you type in a domain that you spell wrong, or that does not exist, they may hijack that result, and show you some ads, or try to help you along to the correct domain.  Regardless, it is not a good tactic.  A DNS resolver should return what is called a NXDMOMAIN response when something can not be found.

Take for example, you send an email to example@yahoo.com but you spell yahoo.com wrong.  If they have a DNS hijacking service in place, instead of the email bouncing, or being rejected it will end up at your ISP&#039;s email server.  What they do with that email, is anyones guess.  But it also stops the rejection email you should have received, so you believe your email worked, when it did not.

The ISP must provide this DNS resolver service, but they have little motivation to make it work well.  Just well enough.  They run systems that have DNS resolvers that could probably handle about 20% of the load they are putting on them.  This means your loading of web pages, takes longer.  Consider that an average FaceBook, or myspace page, any relatively complex web page may make around 40 DNS lookups.  If each takes 10 milliseconds, that is almost half a second you are waiting.  Generally, we are talking much more than 10 milliseconds in the bad cases.

A good DNS server will take less than 5 milliseconds, on bad day.  Once that DNS server has had a chance to learn of the lookups it has done in the past, those times should get even shorter, as it no longer needs to look them up in full, but pull them from a cache.

My best suggestion to you, is to use openDNS.com as your DNS servers.  You do not even need an account with them, you just enter in 208.67.222.222 and 208.67.220.220 in your settings, in addition to the settings you see that ATT is putting in there now.  Yours will be listed first.

If you want to fully remove the ATT servers, which is what I generally do, it gets a little trickier, depends on the ISP sometimes.  But if you have a router, you will need to define the DNS IP addresses in there, and they will be sent out to your other computers automatically.

openDNS will do the same DNS auto correction and some of the other tactics I mentioned above, though they make it clear what they are doing.  In addition, if you create an account with them, at &lt;a href=&quot;http://opendns.com&quot; rel=&quot;nofollow&quot;&gt;http://opendns.com&lt;/a&gt;, you are then in full control, and can enable and disable numerous features.

Your one log error of: Note: DNS Server 192.168.0.1 for domain . registered more than once&quot;
This may be something ATT can help with, though I would just look to their docs to find the correct settings to enter into the &quot;Network Preference Pane&quot; in the DNS section. It also could just be a transient error.  Or it could be that temporarily, ATT really was registering two domains to the same IP.  This is not really your problem, or one you can fix, nor is a first, second, or third tier support tech going to even know what it means. If you can get to a DNS engineer, they will help, I give you the best of luck with that. :)

&lt;blockquote&gt;I also see problems w/ applet 9 (sequence of Java Applet Plug-Ins, in Java Preferences, J2SE 5.0, Java SE 6, J2SE 5.0, J2SE 1.4.2).&lt;/blockquote&gt; 

This issue I am not personally aware of, though I suspect it is going to be related to your next issue.   

&lt;blockquote&gt;Also a string of MagicCam problems, though not in the part of the log on/at the current pastie. Also Iomega (http://www.pastie.org/712392 — I can just delete the IOmega application … and install it at some future date if I add an IOmega device, right?) http://www.pastie.org/712390&lt;/blockquote&gt;

The MagicCam log lines are from installing google&#039;s tools.  You probably were asked to at some point in order to use video chat within google chat, or to add some other functionality to google&#039;s apps.  This is a known issue, many experience it.  Some have solved it by reinstalling Google Voice, others just delete the files at:
/Library/QuicktTime/Google Camera Adapter 1.component
/Users/your-username/Library/QuicktTime/Google Camera Adapter 0.component

One thing I see, is mention to Iomega.  I have had my rounds with that company, and to be honest, I would never buy or recommend any of their products to anyone, any longer. Customer service is just not where it needs to be.

You will find what are called Contextual Menu Modules, which are the items that can show up when you control/right click on something on your computer.  Iomega installs them at:
/Library/Contextual Menu Items/IomegaCM.plugin 
and possibly
/Users/your-username/Library/Contextual Menu Items/IomegaCM.plugin 
or also 
/System/Library/Contextual Menu Items/IomegaCM.plugin 

If they are not there, then they have been removed, but some other Iomega part is looking for them.

Iomega even seems to have gone as far as to install a bundle for Apple Mail, which I am hoping you find in your home Library folder, and within the Mail folder, there should be a Bundles folder, and something pointing to Iomega.

Perhaps they have an uninstaller, I tend to find they never remove everything, so you may need to dig around a little to get all the bits removed.  A reboot will be needed once you get rid of the Iomega stuff.  I can not see any good reason you would need it, an external drive should not need any software at all to work, unless we are talking Enterprise class stuff here.

I would start with getting rid of the Iomega stuff.  If that does not solve it, I can not remember if you have reformatted the backup drive, but it could be general Time Machine file corruption of it&#039;s indexes and other preferences, which would be simplest to just reformat, than to try to restore to an old backup set, which is somewhat more challenging.</description>
		<content:encoded><![CDATA[<p>This is getting a bit beyond the scope of what will be beneficial to users reading this, though since we are in it this far, I would like to continue a round or two more and see where we get&#8230;</p>
<blockquote><p>Scott. I’m somewhat embarrassed asking because I still haven’t fiddled with Office, but you have reservations about that’s being the source of my hang-up problems.
</p></blockquote>
<p>I would not say I have any reservations, it was just something brought up, and there are known issues with spotlight and Office, specifically with Entourage, and how it stores emails in a monolithic database.  One new email, or moving an email, or sending an email, means that ALL your emails will need backing up again by Time Machine.  I do believe you previously stated that you are not using Entourage, so it should not be related.</p>
<blockquote><p>My system’s running the Safari that came w/ OS X; no modifications that I know of except routine updates. Format of the ProDrive external drive is Mac OS Extended (Journaled), w/ GUID Partition Table (don’t know what HFS is; disk description is OEM). </p></blockquote>
<p>Ok, that is good, don&#8217;t worry about the HFS+ parts, you have journaled, and GUID, the two aspects that were of the only concern to me in formatting of the drive.</p>
<blockquote><p>Back-up timing is Time Machine’s hourly. </p></blockquote>
<p>This should be fine.</p>
<blockquote><p>By application “open,” I meant that the dot is next to the icon in the dock; by “not running,” I meant that no files were open. </p></blockquote>
<p>Understood.</p>
<blockquote><p>I’ve been leaving my console log open and am not finding any references to Office applications but am finding persistent, repeated browser lines (for both Safari and Firefox): “Debugger() was called”; </p></blockquote>
<p>Do you happen to be running an application called 1Password?</p>
<blockquote><p>I hope to have time tomorrow to sit on the phone w/ my ISP (AT&#038;T aka sbcglobal) to see if it’s right that my DNS server is registered more than once and to hear what they say about Ethernet debugged. </p></blockquote>
<p>This is fine, you need not waste your time on the phone with your ISP.  The IP&#8217;s you see are DNS resolvers, they are what do the work of converting what you type into your browser, to a number, so when you type in osxhelp.com, it will one of the IP&#8217;s listed will take the work of converting that to an IP address.  It is not limited to just a browser, any &#8220;hostname&#8221; will use those resolvers, so email, every app you open that phones home to check the serial number, pretty much anything you do, is going to use one of the two resolvers you have listed.</p>
<p>The reason there are two, is in a very simple explanation, that in case one does not work, there is a fallback.  The problem is that Comcast, ATT, and all the rest are in the business of supplying Internet access.  It just so happens, that the Internet access they supply would not be very useful to the end customer if they did not also maintain DNS resolvers as well.  </p>
<p>So they do maintain them, but they are generally not a high priority, and they can do other nefarious things, such as when you type in a domain that you spell wrong, or that does not exist, they may hijack that result, and show you some ads, or try to help you along to the correct domain.  Regardless, it is not a good tactic.  A DNS resolver should return what is called a NXDMOMAIN response when something can not be found.</p>
<p>Take for example, you send an email to <a href="mailto:example@yahoo.com">example@yahoo.com</a> but you spell yahoo.com wrong.  If they have a DNS hijacking service in place, instead of the email bouncing, or being rejected it will end up at your ISP&#8217;s email server.  What they do with that email, is anyones guess.  But it also stops the rejection email you should have received, so you believe your email worked, when it did not.</p>
<p>The ISP must provide this DNS resolver service, but they have little motivation to make it work well.  Just well enough.  They run systems that have DNS resolvers that could probably handle about 20% of the load they are putting on them.  This means your loading of web pages, takes longer.  Consider that an average FaceBook, or myspace page, any relatively complex web page may make around 40 DNS lookups.  If each takes 10 milliseconds, that is almost half a second you are waiting.  Generally, we are talking much more than 10 milliseconds in the bad cases.</p>
<p>A good DNS server will take less than 5 milliseconds, on bad day.  Once that DNS server has had a chance to learn of the lookups it has done in the past, those times should get even shorter, as it no longer needs to look them up in full, but pull them from a cache.</p>
<p>My best suggestion to you, is to use openDNS.com as your DNS servers.  You do not even need an account with them, you just enter in 208.67.222.222 and 208.67.220.220 in your settings, in addition to the settings you see that ATT is putting in there now.  Yours will be listed first.</p>
<p>If you want to fully remove the ATT servers, which is what I generally do, it gets a little trickier, depends on the ISP sometimes.  But if you have a router, you will need to define the DNS IP addresses in there, and they will be sent out to your other computers automatically.</p>
<p>openDNS will do the same DNS auto correction and some of the other tactics I mentioned above, though they make it clear what they are doing.  In addition, if you create an account with them, at <a href="http://opendns.com" rel="nofollow">http://opendns.com</a>, you are then in full control, and can enable and disable numerous features.</p>
<p>Your one log error of: Note: DNS Server 192.168.0.1 for domain . registered more than once&#8221;<br />
This may be something ATT can help with, though I would just look to their docs to find the correct settings to enter into the &#8220;Network Preference Pane&#8221; in the DNS section. It also could just be a transient error.  Or it could be that temporarily, ATT really was registering two domains to the same IP.  This is not really your problem, or one you can fix, nor is a first, second, or third tier support tech going to even know what it means. If you can get to a DNS engineer, they will help, I give you the best of luck with that. <img src='http://osxhelp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<blockquote><p>I also see problems w/ applet 9 (sequence of Java Applet Plug-Ins, in Java Preferences, J2SE 5.0, Java SE 6, J2SE 5.0, J2SE 1.4.2).</p></blockquote>
<p>This issue I am not personally aware of, though I suspect it is going to be related to your next issue.   </p>
<blockquote><p>Also a string of MagicCam problems, though not in the part of the log on/at the current pastie. Also Iomega (<a href="http://www.pastie.org/712392" rel="nofollow">http://www.pastie.org/712392</a> — I can just delete the IOmega application … and install it at some future date if I add an IOmega device, right?) <a href="http://www.pastie.org/712390" rel="nofollow">http://www.pastie.org/712390</a></p></blockquote>
<p>The MagicCam log lines are from installing google&#8217;s tools.  You probably were asked to at some point in order to use video chat within google chat, or to add some other functionality to google&#8217;s apps.  This is a known issue, many experience it.  Some have solved it by reinstalling Google Voice, others just delete the files at:<br />
/Library/QuicktTime/Google Camera Adapter 1.component<br />
/Users/your-username/Library/QuicktTime/Google Camera Adapter 0.component</p>
<p>One thing I see, is mention to Iomega.  I have had my rounds with that company, and to be honest, I would never buy or recommend any of their products to anyone, any longer. Customer service is just not where it needs to be.</p>
<p>You will find what are called Contextual Menu Modules, which are the items that can show up when you control/right click on something on your computer.  Iomega installs them at:<br />
/Library/Contextual Menu Items/IomegaCM.plugin<br />
and possibly<br />
/Users/your-username/Library/Contextual Menu Items/IomegaCM.plugin<br />
or also<br />
/System/Library/Contextual Menu Items/IomegaCM.plugin </p>
<p>If they are not there, then they have been removed, but some other Iomega part is looking for them.</p>
<p>Iomega even seems to have gone as far as to install a bundle for Apple Mail, which I am hoping you find in your home Library folder, and within the Mail folder, there should be a Bundles folder, and something pointing to Iomega.</p>
<p>Perhaps they have an uninstaller, I tend to find they never remove everything, so you may need to dig around a little to get all the bits removed.  A reboot will be needed once you get rid of the Iomega stuff.  I can not see any good reason you would need it, an external drive should not need any software at all to work, unless we are talking Enterprise class stuff here.</p>
<p>I would start with getting rid of the Iomega stuff.  If that does not solve it, I can not remember if you have reformatted the backup drive, but it could be general Time Machine file corruption of it&#8217;s indexes and other preferences, which would be simplest to just reformat, than to try to restore to an old backup set, which is somewhat more challenging.</p>
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		<title>By: Jean</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6767</link>
		<dc:creator>Jean</dc:creator>
		<pubDate>Tue, 24 Nov 2009 06:44:35 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6767</guid>
		<description>Scott.  I&#039;m somewhat embarrassed asking because I still haven&#039;t fiddled with Office, but you have reservations about that&#039;s being the source of my hang-up problems.  My system&#039;s running the Safari that came w/ OS X; no modifications that I know of except routine updates.  Format of the ProDrive external drive is Mac OS Extended (Journaled), w/ GUID Partition Table (don&#039;t know what HFS is; disk description is OEM).  Back-up timing is Time Machine&#039;s hourly.  By application &quot;open,&quot; I meant that the dot is next to the icon in the dock; by &quot;not running,&quot; I meant that no files were open.  I&#039;ve been leaving my console log open and am not finding any references to Office applications but am finding persistent, repeated browser lines (for both Safari and Firefox): &quot;Debugger() was called&quot;; I hope to have time tomorrow to sit on the phone w/ my ISP (AT&amp;T aka sbcglobal) to see if it&#039;s right that my DNS server is registered more than once and to hear what they say about Ethernet debugged.  I also see problems w/ applet 9 (sequence of Java Applet Plug-Ins, in Java Preferences, J2SE 5.0, Java SE 6, J2SE 5.0, J2SE 1.4.2).  Also a string of MagicCam problems, though not in the part of the log on/at the current pastie.  Also Iomega (http://www.pastie.org/712392 -- I can just delete the IOmega application ... and install it at some future date if I add an IOmega device, right?)
http://www.pastie.org/712390</description>
		<content:encoded><![CDATA[<p>Scott.  I&#8217;m somewhat embarrassed asking because I still haven&#8217;t fiddled with Office, but you have reservations about that&#8217;s being the source of my hang-up problems.  My system&#8217;s running the Safari that came w/ OS X; no modifications that I know of except routine updates.  Format of the ProDrive external drive is Mac OS Extended (Journaled), w/ GUID Partition Table (don&#8217;t know what HFS is; disk description is OEM).  Back-up timing is Time Machine&#8217;s hourly.  By application &#8220;open,&#8221; I meant that the dot is next to the icon in the dock; by &#8220;not running,&#8221; I meant that no files were open.  I&#8217;ve been leaving my console log open and am not finding any references to Office applications but am finding persistent, repeated browser lines (for both Safari and Firefox): &#8220;Debugger() was called&#8221;; I hope to have time tomorrow to sit on the phone w/ my ISP (AT&amp;T aka sbcglobal) to see if it&#8217;s right that my DNS server is registered more than once and to hear what they say about Ethernet debugged.  I also see problems w/ applet 9 (sequence of Java Applet Plug-Ins, in Java Preferences, J2SE 5.0, Java SE 6, J2SE 5.0, J2SE 1.4.2).  Also a string of MagicCam problems, though not in the part of the log on/at the current pastie.  Also Iomega (<a href="http://www.pastie.org/712392" rel="nofollow">http://www.pastie.org/712392</a> &#8212; I can just delete the IOmega application &#8230; and install it at some future date if I add an IOmega device, right?)<br />
<a href="http://www.pastie.org/712390" rel="nofollow">http://www.pastie.org/712390</a></p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6745</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Thu, 19 Nov 2009 00:04:24 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6745</guid>
		<description>@Doble
&lt;blockquote&gt;Modification: Word wasn’t running, but the application was still open. When ProDrive is hung up, I can’t force Word to quit.&lt;/blockquote&gt;

Can you elaborate on what you mean by &quot;is not running&quot; but &quot;still open&quot;.  An open app is running, unless you mean it is stuck in some way, but I would still say, if it required a force quit, then it was in fact running.

Maybe the first thing you should try, is exclusion of the entire Office Applications folder from Time Machine.  That, and confirm the format type you used, which you can find out in Disk Utility.</description>
		<content:encoded><![CDATA[<p>@Doble</p>
<blockquote><p>Modification: Word wasn’t running, but the application was still open. When ProDrive is hung up, I can’t force Word to quit.</p></blockquote>
<p>Can you elaborate on what you mean by &#8220;is not running&#8221; but &#8220;still open&#8221;.  An open app is running, unless you mean it is stuck in some way, but I would still say, if it required a force quit, then it was in fact running.</p>
<p>Maybe the first thing you should try, is exclusion of the entire Office Applications folder from Time Machine.  That, and confirm the format type you used, which you can find out in Disk Utility.</p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6744</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Wed, 18 Nov 2009 23:46:47 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6744</guid>
		<description>@Doble Keep in mind, that Office may not be running, but there are background processes that run. It is sort of a rig job what they have done to Office to make it work on the Mac, alas, it is a needed evil for many.

I do not believe your issues to be related to Office at this time.  There may be something, hard to say for sure, but so far, it is not appearing to be related to Office.

What I can tell
1) You have plenty of room on the backup drive.
2) Backups appear to be happening fine, in full, and getting completed, but something is making it look as though i is still running.

This line from the logs is interesting:
Copied 34344 files (3.5 MB) from volume Macintosh HD.

That is a whole lot of files to copy, that only amount to a very small amount of size, and it was able to do so in an amount of time that seems unlikely.

Copied 460 files (19 KB) from volume Macintosh HD.
Same here, 460 files that only amount to 19KB.  Keep in mind, our logo on this site is 24KB, and only one file. So larger, yet 1/160th the number of files.

Are you running a nightly  or beta version of Safari/Webkit, or just the usual version that comes with OS X and no modifications aside from Flash perhaps?

At this point, my first course of action to solve this is going to be to start clean on your backups.  This means, turn of Time Machine, reformat the ProDrive, turn back on TimeMacine, and start a new backup.  You are going to lose all your other backups, so be sure that there are no older files you need to locate first.

Go ahead and exclude /Applications/Microsoft Office 2008 from the advanced area in Time Machine, no sense in backing up a possible source of problem, when even if you need to restore, you can easily reinstall office from the DVD you bought.

Make sure you format as HFS+ Journaled case insensitive as a GUID partition table. It almost sounds as though this drive is DOS formatted, or Windows formatted, which could explain the high count of files, for such a small amount of data being moved across.

If that does not stop the endless spinning of backups, try a different interface.  I am sure the drive offers USB, but you are using FireWire.  If it works with USB, we just discovered that the drive is having issues with FireWire.

Have you applied any terminal based commands to alter the backup schedule timing?  Does &quot;defaults.write.something.application-name value bool  true&quot; or similar ring bell?

This is not super common, but I myself have ran into these very issues with the Seagte Free Agent Extreme on the FireWire, where it is just not Mac compatible for some reason. It is like they tried to make it break on the Mac.

This is only a test, I would not want you to have to suffer the slow backup speeds over USB beyond this test.

With a reformat, and the test of USB over FireWire, we should get the answers we need.  It may require a call or email to support for the ProDrive.

I do not see anything in the logs that indicates that this is a deeper tooted issue, your logs look pretty clean.</description>
		<content:encoded><![CDATA[<p>@Doble Keep in mind, that Office may not be running, but there are background processes that run. It is sort of a rig job what they have done to Office to make it work on the Mac, alas, it is a needed evil for many.</p>
<p>I do not believe your issues to be related to Office at this time.  There may be something, hard to say for sure, but so far, it is not appearing to be related to Office.</p>
<p>What I can tell<br />
1) You have plenty of room on the backup drive.<br />
2) Backups appear to be happening fine, in full, and getting completed, but something is making it look as though i is still running.</p>
<p>This line from the logs is interesting:<br />
Copied 34344 files (3.5 MB) from volume Macintosh HD.</p>
<p>That is a whole lot of files to copy, that only amount to a very small amount of size, and it was able to do so in an amount of time that seems unlikely.</p>
<p>Copied 460 files (19 KB) from volume Macintosh HD.<br />
Same here, 460 files that only amount to 19KB.  Keep in mind, our logo on this site is 24KB, and only one file. So larger, yet 1/160th the number of files.</p>
<p>Are you running a nightly  or beta version of Safari/Webkit, or just the usual version that comes with OS X and no modifications aside from Flash perhaps?</p>
<p>At this point, my first course of action to solve this is going to be to start clean on your backups.  This means, turn of Time Machine, reformat the ProDrive, turn back on TimeMacine, and start a new backup.  You are going to lose all your other backups, so be sure that there are no older files you need to locate first.</p>
<p>Go ahead and exclude /Applications/Microsoft Office 2008 from the advanced area in Time Machine, no sense in backing up a possible source of problem, when even if you need to restore, you can easily reinstall office from the DVD you bought.</p>
<p>Make sure you format as HFS+ Journaled case insensitive as a GUID partition table. It almost sounds as though this drive is DOS formatted, or Windows formatted, which could explain the high count of files, for such a small amount of data being moved across.</p>
<p>If that does not stop the endless spinning of backups, try a different interface.  I am sure the drive offers USB, but you are using FireWire.  If it works with USB, we just discovered that the drive is having issues with FireWire.</p>
<p>Have you applied any terminal based commands to alter the backup schedule timing?  Does &#8220;defaults.write.something.application-name value bool  true&#8221; or similar ring bell?</p>
<p>This is not super common, but I myself have ran into these very issues with the Seagte Free Agent Extreme on the FireWire, where it is just not Mac compatible for some reason. It is like they tried to make it break on the Mac.</p>
<p>This is only a test, I would not want you to have to suffer the slow backup speeds over USB beyond this test.</p>
<p>With a reformat, and the test of USB over FireWire, we should get the answers we need.  It may require a call or email to support for the ProDrive.</p>
<p>I do not see anything in the logs that indicates that this is a deeper tooted issue, your logs look pretty clean.</p>
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		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6743</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Wed, 18 Nov 2009 07:02:14 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6743</guid>
		<description>Modification: Word wasn&#039;t running, but the application was still open.  When ProDrive is hung up, I can&#039;t force Word to quit.</description>
		<content:encoded><![CDATA[<p>Modification: Word wasn&#8217;t running, but the application was still open.  When ProDrive is hung up, I can&#8217;t force Word to quit.</p>
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		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6742</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Wed, 18 Nov 2009 06:53:03 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6742</guid>
		<description>Word was NOT running (nor was Excel) when ProDrive got hung up tonight.
Everything routine through back-up at 9:56 (therefore, next scheduled back-up for 10:56).  Backing up started at 10:15, won&#039;t stop until I power down the computer.
I copied the console log from the last session of the day.  Hope that&#039;s enough.  
http://pastie.org/703824
http://pastie.org/703829
Shutting off now.</description>
		<content:encoded><![CDATA[<p>Word was NOT running (nor was Excel) when ProDrive got hung up tonight.<br />
Everything routine through back-up at 9:56 (therefore, next scheduled back-up for 10:56).  Backing up started at 10:15, won&#8217;t stop until I power down the computer.<br />
I copied the console log from the last session of the day.  Hope that&#8217;s enough.<br />
<a href="http://pastie.org/703824" rel="nofollow">http://pastie.org/703824</a><br />
<a href="http://pastie.org/703829" rel="nofollow">http://pastie.org/703829</a><br />
Shutting off now.</p>
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		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6731</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Fri, 13 Nov 2009 16:25:07 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6731</guid>
		<description>@Jean Yes, please post them logs to http://pastie.org/ and supply the url here.</description>
		<content:encoded><![CDATA[<p>@Jean Yes, please post them logs to <a href="http://pastie.org/" rel="nofollow">http://pastie.org/</a> and supply the url here.</p>
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		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6730</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Fri, 13 Nov 2009 16:16:01 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6730</guid>
		<description>Yes, the spinning arrows are the Time Machine icons.
On not finding imbedded ProDrive software: beyond my knowledge at this point.
Following the console log is a good idea.  I won&#039;t be able to translate the messages, but maybe you will.  I&#039;ll be back in a few days.</description>
		<content:encoded><![CDATA[<p>Yes, the spinning arrows are the Time Machine icons.<br />
On not finding imbedded ProDrive software: beyond my knowledge at this point.<br />
Following the console log is a good idea.  I won&#8217;t be able to translate the messages, but maybe you will.  I&#8217;ll be back in a few days.</p>
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		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6725</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Fri, 13 Nov 2009 08:28:25 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6725</guid>
		<description>@Jean, but you stated that there were ProDrive arrows spinning.  Are you just talking about the time machine icon?

The Finder would not locate the things that could possibly be a problem, were it the ProDrive, you would have to dig deeper.

What happens if you keep it on, and watch the console log, located in /Applications/Utilities/Console.app and see what it says right around the time things start to go bad?</description>
		<content:encoded><![CDATA[<p>@Jean, but you stated that there were ProDrive arrows spinning.  Are you just talking about the time machine icon?</p>
<p>The Finder would not locate the things that could possibly be a problem, were it the ProDrive, you would have to dig deeper.</p>
<p>What happens if you keep it on, and watch the console log, located in /Applications/Utilities/Console.app and see what it says right around the time things start to go bad?</p>
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		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6724</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Fri, 13 Nov 2009 05:38:53 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6724</guid>
		<description>Scott, I agree that ProDrive is likely the source of my problem, but it is set up through Time Machine.  I plugged it in and, as I recall, used Disk Utility to set the format, e.g., and to get it started.  I&#039;m pretty sure that I didn&#039;t install ProDrive software.  Finder brings up only one entry, &quot;ProDrive,&quot; a &quot;volume.&quot;
Still seems safest to use the workaround of sliding the Time Machine bar to off while I&#039;m working in Microsoft applications.
Thanks for your thoughts and efforts.</description>
		<content:encoded><![CDATA[<p>Scott, I agree that ProDrive is likely the source of my problem, but it is set up through Time Machine.  I plugged it in and, as I recall, used Disk Utility to set the format, e.g., and to get it started.  I&#8217;m pretty sure that I didn&#8217;t install ProDrive software.  Finder brings up only one entry, &#8220;ProDrive,&#8221; a &#8220;volume.&#8221;<br />
Still seems safest to use the workaround of sliding the Time Machine bar to off while I&#8217;m working in Microsoft applications.<br />
Thanks for your thoughts and efforts.</p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6722</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Wed, 11 Nov 2009 09:25:57 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6722</guid>
		<description>@Jean, there is not a lot of data on the ProDrive.  If I had to point my finger at anything, I would say that is the source of your issues.  If it has software installed, especially that monitors the raid status, and is doing backups, then those are usually going to be driver related software.

I would see if there are updates.  If you are on 10.6, then it very well may not be supported at this time.

My inclination, if I were in your shoes, would be to rid the machine of all the ProDrive software, and use it as a external backup drive, using Time Machine, which I can pretty much assure you, is going to do a better job than whatever software ProDrive made.

Sounds to me like the ProDrive is putting some type of a lock on files as it backs them up, and apps do not like that.</description>
		<content:encoded><![CDATA[<p>@Jean, there is not a lot of data on the ProDrive.  If I had to point my finger at anything, I would say that is the source of your issues.  If it has software installed, especially that monitors the raid status, and is doing backups, then those are usually going to be driver related software.</p>
<p>I would see if there are updates.  If you are on 10.6, then it very well may not be supported at this time.</p>
<p>My inclination, if I were in your shoes, would be to rid the machine of all the ProDrive software, and use it as a external backup drive, using Time Machine, which I can pretty much assure you, is going to do a better job than whatever software ProDrive made.</p>
<p>Sounds to me like the ProDrive is putting some type of a lock on files as it backs them up, and apps do not like that.</p>
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		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6721</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Tue, 10 Nov 2009 17:27:29 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6721</guid>
		<description>Thanks, Scott.
ProDrive is connected via FireWire directly to computer.
ProDrive arrows: 2 in finder, under Devices; one on right end of top menu bar.  They rotate when the system is backing up.
Apple updates are checked automatically.  I had not been installing ProKit, iDVD, AirPort, or Aluminum Keyboard because I thought they weren&#039;t relevant.  I have now installed them, along with the recent Security Update 2009-006.
Office updates are set to be checked automatically on a weekly basis.  When I checked manually, I found (and then installed) Office 2008 12.2.3, but that was just posted today.
I haven&#039;t yet checked the ProDrive status -- it&#039;s still unplugged.
For e-mail, I use sbcglobal.net (which is a POP server, though incoming mail is routed through stanfordalumni.org, also a POP server, I think) and Apple&#039;s Mail program.
No &#039;aha&#039;s here.  That is, I don&#039;t see anything that &quot;ought&quot; to solve my problem.</description>
		<content:encoded><![CDATA[<p>Thanks, Scott.<br />
ProDrive is connected via FireWire directly to computer.<br />
ProDrive arrows: 2 in finder, under Devices; one on right end of top menu bar.  They rotate when the system is backing up.<br />
Apple updates are checked automatically.  I had not been installing ProKit, iDVD, AirPort, or Aluminum Keyboard because I thought they weren&#8217;t relevant.  I have now installed them, along with the recent Security Update 2009-006.<br />
Office updates are set to be checked automatically on a weekly basis.  When I checked manually, I found (and then installed) Office 2008 12.2.3, but that was just posted today.<br />
I haven&#8217;t yet checked the ProDrive status &#8212; it&#8217;s still unplugged.<br />
For e-mail, I use sbcglobal.net (which is a POP server, though incoming mail is routed through stanfordalumni.org, also a POP server, I think) and Apple&#8217;s Mail program.<br />
No &#8216;aha&#8217;s here.  That is, I don&#8217;t see anything that &#8220;ought&#8221; to solve my problem.</p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6720</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Tue, 10 Nov 2009 02:31:27 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6720</guid>
		<description>@Doble While you could do that, I think you are making a workaround that you should not have to do.

The ProDrive looks to be a normal external drive.  You should not have to power it on and off at any time.  I would make sure that whatever interface you use, be it USB, or FireWire, you plug direectly to the computer, and not to a keyboard, or other hub.

They tend to need direct connections, ad a generality.  Yes, there are exceptions, but in order to keep this simple, plug in direct. Use firewire if you can.

I am not sure what the ProDrive Arrow is, I assume a light or something on the drive showing activity?

A few things to try.  Run the auto update tool in Office, run it as many times as you need until it reports there are no more updates.  They have a really bad update tool, but you need to be up to date.

There is a chance your ProDrive is failing.  Look in Disc Utility to see the S.MA.R.T. status, make sure that is ok.  Since there are just backups, you may want to just reformat it, and start it clean.  This can remap bad spots on a drive to not be used.  Do make sure there is nothing important on the drive.

Are you using Entourage for your email? If you are, that is part of the issue, it is not compatible with Time Machine.  The solution is to exclude the Mail user Identity from Time Machine, but that also means you are not backing up your email.  If you are using IMAP, then it is ok, if you are using POP, then it is not the best idea to leave mail without backups.</description>
		<content:encoded><![CDATA[<p>@Doble While you could do that, I think you are making a workaround that you should not have to do.</p>
<p>The ProDrive looks to be a normal external drive.  You should not have to power it on and off at any time.  I would make sure that whatever interface you use, be it USB, or FireWire, you plug direectly to the computer, and not to a keyboard, or other hub.</p>
<p>They tend to need direct connections, ad a generality.  Yes, there are exceptions, but in order to keep this simple, plug in direct. Use firewire if you can.</p>
<p>I am not sure what the ProDrive Arrow is, I assume a light or something on the drive showing activity?</p>
<p>A few things to try.  Run the auto update tool in Office, run it as many times as you need until it reports there are no more updates.  They have a really bad update tool, but you need to be up to date.</p>
<p>There is a chance your ProDrive is failing.  Look in Disc Utility to see the S.MA.R.T. status, make sure that is ok.  Since there are just backups, you may want to just reformat it, and start it clean.  This can remap bad spots on a drive to not be used.  Do make sure there is nothing important on the drive.</p>
<p>Are you using Entourage for your email? If you are, that is part of the issue, it is not compatible with Time Machine.  The solution is to exclude the Mail user Identity from Time Machine, but that also means you are not backing up your email.  If you are using IMAP, then it is ok, if you are using POP, then it is not the best idea to leave mail without backups.</p>
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	<item>
		<title>By: Jean Doble</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6718</link>
		<dc:creator>Jean Doble</dc:creator>
		<pubDate>Tue, 10 Nov 2009 01:56:55 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6718</guid>
		<description>I don&#039;t see anything else here about external drives, so send me elsewhere if more appropriate.  My ProDrive gets hung up; it used to be every few months, but it&#039;s just happened for the third time in a week.  I&#039;m deducing that there&#039;s some interaction with Word (or, today, Excel).  The first clue is that Microsoft applications open and close after a delay; then, the ProDrive arrows spin forever, and I have to power the computer off with the backing up still under way (tho&#039; the backup log doesn&#039;t say &quot;in process&quot;); and if I keep forcing it to use applications, eventually everything hangs up.  I&#039;ve learned to unplug the drive and the computer&#039;s power, use Safe start, clear caches, repair disk permissions, and restart.  Can I slide the bar to off while Time Machine is NOT backing up (I know I shouldn&#039;t when the arrows are spinning)?  Then I&#039;d do my Word/Excel/whatever work, and then slide it back on again.  Help?</description>
		<content:encoded><![CDATA[<p>I don&#8217;t see anything else here about external drives, so send me elsewhere if more appropriate.  My ProDrive gets hung up; it used to be every few months, but it&#8217;s just happened for the third time in a week.  I&#8217;m deducing that there&#8217;s some interaction with Word (or, today, Excel).  The first clue is that Microsoft applications open and close after a delay; then, the ProDrive arrows spin forever, and I have to power the computer off with the backing up still under way (tho&#8217; the backup log doesn&#8217;t say &#8220;in process&#8221;); and if I keep forcing it to use applications, eventually everything hangs up.  I&#8217;ve learned to unplug the drive and the computer&#8217;s power, use Safe start, clear caches, repair disk permissions, and restart.  Can I slide the bar to off while Time Machine is NOT backing up (I know I shouldn&#8217;t when the arrows are spinning)?  Then I&#8217;d do my Word/Excel/whatever work, and then slide it back on again.  Help?</p>
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	<item>
		<title>By: IanP</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-6199</link>
		<dc:creator>IanP</dc:creator>
		<pubDate>Thu, 24 Jul 2008 08:09:22 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-6199</guid>
		<description>I have just purchased my first iMac and find this site extremely helpful. Keep up the good work.
I installed my graphics tablet, which worked fine on XP, and it would be OK until I switched off the computer. After reading your article I went to the manufacturer&#039;s website and downloaded drivers from there. All working as it should do now. Thanks for the advice in this article.</description>
		<content:encoded><![CDATA[<p>I have just purchased my first iMac and find this site extremely helpful. Keep up the good work.<br />
I installed my graphics tablet, which worked fine on XP, and it would be OK until I switched off the computer. After reading your article I went to the manufacturer&#8217;s website and downloaded drivers from there. All working as it should do now. Thanks for the advice in this article.</p>
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	</item>
	<item>
		<title>By: Iporã</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-4320</link>
		<dc:creator>Iporã</dc:creator>
		<pubDate>Wed, 02 Apr 2008 17:05:01 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-4320</guid>
		<description>I have a Canon multifunction MP160. Great printer, but the scanner software that came with it is a bullshit, the slowest think I ever runned on my PPC MacMini, on 10.3.9.

Great site!</description>
		<content:encoded><![CDATA[<p>I have a Canon multifunction MP160. Great printer, but the scanner software that came with it is a bullshit, the slowest think I ever runned on my PPC MacMini, on 10.3.9.</p>
<p>Great site!</p>
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	<item>
		<title>By: Scott Haneda</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-2505</link>
		<dc:creator>Scott Haneda</dc:creator>
		<pubDate>Thu, 13 Mar 2008 21:04:52 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-2505</guid>
		<description>@Matt, Yeah the brother stuff is really Mac friendly.  I have a great black and white laster, &lt;a href=&quot;http://www.amazon.com/dp/B0007KNZ8M?tag=oxh-20&amp;camp=0&amp;creative=0&amp;linkCode=as1&amp;creativeASIN=B0007KNZ8M&amp;adid=0HBAC50PCZJ4XBT47GP2&amp;&quot; rel=&quot;nofollow&quot;&gt;Brother HL-2070N&lt;/a&gt; and I did not even have to install a since driver to get it to work, just plugged it in.  For 130.00 or so, it is a deal that can not be beat.  If others are interested in the multi function you mentioned, here is a link as well: &lt;a href=&quot;http://www.amazon.com/gp/product/B0007PF7JC?ie=UTF8&amp;tag=oxh-20&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=B0007PF7JC&quot; rel=&quot;nofollow&quot;&gt;Brother MFC-7420 Flatbed Laser Multi-Function Center&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>@Matt, Yeah the brother stuff is really Mac friendly.  I have a great black and white laster, <a href="http://www.amazon.com/dp/B0007KNZ8M?tag=oxh-20&#038;camp=0&#038;creative=0&#038;linkCode=as1&#038;creativeASIN=B0007KNZ8M&#038;adid=0HBAC50PCZJ4XBT47GP2&#038;" rel="nofollow">Brother HL-2070N</a> and I did not even have to install a since driver to get it to work, just plugged it in.  For 130.00 or so, it is a deal that can not be beat.  If others are interested in the multi function you mentioned, here is a link as well: <a href="http://www.amazon.com/gp/product/B0007PF7JC?ie=UTF8&#038;tag=oxh-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=B0007PF7JC" rel="nofollow">Brother MFC-7420 Flatbed Laser Multi-Function Center</a></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Matt Nikos</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-2491</link>
		<dc:creator>Matt Nikos</dc:creator>
		<pubDate>Thu, 13 Mar 2008 18:04:55 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-2491</guid>
		<description>I&#039;m loving your column, and staying up way too late each night catching up.  Thanks for the link to the article about BLUE SCREEN OF DEATH...I know it well.  I was one of the early upgraders who didn&#039;t plan ahead by backing up my iMac before loading Leopard, and I lost everything.  Shame on me...but now I know better.  A quick note on compatible printers:  I needed a replacement All-In-One, and went through three before finding one where all four features work on with Mac.  I started out with a Canon MF4150 (I&#039;d had two Canons before with my PCs and they worked long and hard) but scan wouldn&#039;t work with Mac (I&#039;d missed this little caveat on the box). Returned it to Staples and got a Samsung SCX4725FN monochrome laser all-in-one, and THAT wouldn&#039;t scan. After endless Amazon research, it was back to Staples again (God love &#039;em!)  I bought a Brother MFC7420 and that was the magic ticket. Seems Brother takes great pride in their Mac compatibility.  I LOVE this printer, and if you need a multi-function, put this one on your list to check out.</description>
		<content:encoded><![CDATA[<p>I&#8217;m loving your column, and staying up way too late each night catching up.  Thanks for the link to the article about BLUE SCREEN OF DEATH&#8230;I know it well.  I was one of the early upgraders who didn&#8217;t plan ahead by backing up my iMac before loading Leopard, and I lost everything.  Shame on me&#8230;but now I know better.  A quick note on compatible printers:  I needed a replacement All-In-One, and went through three before finding one where all four features work on with Mac.  I started out with a Canon MF4150 (I&#8217;d had two Canons before with my PCs and they worked long and hard) but scan wouldn&#8217;t work with Mac (I&#8217;d missed this little caveat on the box). Returned it to Staples and got a Samsung SCX4725FN monochrome laser all-in-one, and THAT wouldn&#8217;t scan. After endless Amazon research, it was back to Staples again (God love &#8216;em!)  I bought a Brother MFC7420 and that was the magic ticket. Seems Brother takes great pride in their Mac compatibility.  I LOVE this printer, and if you need a multi-function, put this one on your list to check out.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Deborah</title>
		<link>http://osxhelp.com/third-party-peripherals-on-mac-os-x/comment-page-1/#comment-1501</link>
		<dc:creator>Deborah</dc:creator>
		<pubDate>Mon, 03 Mar 2008 11:24:25 +0000</pubDate>
		<guid isPermaLink="false">http://osxhelp.com/third-party-peripherals-on-mac-os-x/#comment-1501</guid>
		<description>@Scott,  Thanks for the info.  I look forward to the GarageBand tutorials whenever they post.

P.S. This is a great website.  You are doing a super job with it.</description>
		<content:encoded><![CDATA[<p>@Scott,  Thanks for the info.  I look forward to the GarageBand tutorials whenever they post.</p>
<p>P.S. This is a great website.  You are doing a super job with it.</p>
]]></content:encoded>
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