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Avoiding the monthly rip off of AOL

Written by: Scott Haneda on Friday March 07th 2008, 10:05 am

Filed under: Misc

Finder Header LogoThe following post can apply to anyone, Macintosh or PC user. It is important because I noticed 12% of our email newsletter subscribers email addresses end in aol.com.

If your email address also ends in aol.com, more than likely, you are being taken advantage of. Paying for something that is otherwise free is never a good feeling. Spare five minutes of your day; when done, at the very least, I think we can save you $120.00 a year.

Background on internet service providers
Your computer can get a connection to the internet one of several ways. Most of us use a cable modem, or a DSL modem, and in some rare cases, dial-up or satellite. This is a 100% normal way to get internet access. You will be able to browse websites, check email; everything even the most advanced internet users do, you too will have that capacity.

Many years back, when the internet was relatively new, dial-up modems were the standard method of getting online. AOL came onto the scene and offered a system that you could dial into. They gave you an email address, chat features, and an application you would install on your computer.

This application allowed you AOL specific entry points to the internet. You could find chat rooms, support for software, software updates, and many other useful tools. AOL also has their own web browser that was used to get to websites outside of the AOL system.

With the explosion of the web, and the internet in general, AOL’s custom services have all been replaced. You no longer need AOL for email, since there are free providers like Gmail. You no longer need AOL for software support and updates, as you can just visit the software companies website directly. In most cases, you no longer need AOL for anything at all.

Is it safe for you to cancel AOL?
AOL has been around a long time, and some of you do in fact need to continue using their service. Most of you probably do not.

If you receive two bills per month, one from AOL, and one from your internet service provider, you are in the camp that can cancel your service with AOL.

You need a service to connect to the internet. If you are connecting to the internet through an ISP such as Comcast, or your local telephone company, also using AOL is pointless. You can safely cancel, as long as you understand the repercussions.

Some of you cannot cancel just yet
There will be a small handful of people who get only one bill. This means they use AOL not only for their “services” but also for their connectivity.

AOL is now a reseller of connectivity. They will happily broker the deal, and get you connected to the internet. You are charged for internet connectivity, as well as the use of their services. They put it all on one bill, making it seem like they are providing all services.

This is one case where you can simply skip the middleman. Go direct to your telephone company, or your cable provider and sign up for internet access with them.

What to do before you cancel
Before you cancel, make 100% certain you are not going to disrupt your service. If you are a dial-up user, AOL may not be a bad choice. They have a large amount of local dial-up numbers to call into. While there are much cheaper dial-up internet service providers, they may not have a local number to dial into.

Well before you cancel, you will need to get a new email address. This advice applies to not only AOL users, but cable and DSL users as well. Even you .Mac users may want to pay attention to this.

So many of the people I communicate with have email addresses that end in mac.com, comcast.com, cox.com, sbc.com, etc. I also see a good deal of email addresses that are obviously connected to their place of employment.

I have had the same email address going on sixteen years now. Everyone needs to have a free email address that will never change. It is time to put an end to accidentally emailing friends at their old work email address.

As soon as you are done reading this, go out and get a free Gmail email address. If you have a preference for another free provider, by all means use that one. It is my recommendation to avoid hotmail.com or yahoo.com for technical reasons.

Once you have this set up, start the painful process of telling all your contacts your email address has changed. I know this is a rough procedure to go through, but it will be the last time.

Those of you holding onto your old email addresses will one day move. With that move you will get a new internet service provider. And yes, they will give you another new and free email address. By making this change now, you at least do it on your own terms and can take your time.

Keep the AOL account open for as long as you think is needed for everyone to get your new email address and update their address books. Once you feel the word is sufficiently out, call AOL and tell them to shut down the account.

I hate to see anyone taken advantage of. Even if only $10.00 a month, that is still $120.00 a year. If you are willing to throw money away, please, cancel AOL and throw it into our donations box.

From time to time, I plan on posting articles such as this. Just the other day I heard a friend had bought a very expensive piece of software. For his needs, there was an equally good competing software, which is offering it for free. There are a many great applications out there that are free, and just as good as the pricey competition. Over time, I would like to share these with all of you.

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18 Comments so farLeave a comment

Thanks for giving me the courage to leave AOL and go to mac.com. I”m almost there! getting closer anyway! I’ve been with AOL since they were first around, some 20 years, so it’s been difficult to say goodbye….

Comment by Laura Brown 03.07.08 @ 10:38 am

@Laura, I also want to post a topic on mac.com as well, as that will also run you, last I checked, about $100.00 a year. Please comment back and let us know what it is about mac.com that is of interest to you?

In many cases, I would say it is also a service you do not need. It has certain features, that if you need them, may be of value. There are also many ways to accomplish the same thing that might not cost anything.

I do not want to give the impression I am knocking mac.com, as to some, it will be valuable. I have a feeling, to most, it is unnecessary.

Comment by Scott Haneda 03.07.08 @ 10:42 am

I doubt this will happen again, but when I first got broadband I had AT&T. AT&T called their service @home and everyone got an address at @home.com. Through some legal reason AT&T lost the rights to the home.com domain and with absolutely no notice had to change my address to att.com. Then later AT&T sold there cable division to Comcast, once again changing the address. this time at least had about one years notice. So I never moved, never really changed ISPs and had go through three addresses.

Comment by Matt 03.07.08 @ 11:20 am

@Matt, exactly. I still have a client who at times, tries to get passwords and such, and I know they are going to her old @home address. The free email address that your ISP gives you is literally worthless. I have one for Comast, I imagine I can set up any number more. I have never even logged into it once.

Comment by Scott Haneda 03.07.08 @ 11:22 am

According to AOL, you can keep your AOL email address even if you quit paying.

http://daol.aol.com/mailmessaging/email

Comment by John 03.07.08 @ 12:46 pm

@John, thanks so much for that link, that is actually pretty nice of AOL to offer. I would consider it an option, and still suggest people get out of the aol.com system.

I am a bit biased, which is why I said to stay away from hotmail and yahoo. I have administered email servers for about 10 years now, and those three email providers are near impossible to work with. We have constant issues delivering emails to them.

As a matter of fact, if you are a hotmail user, and you subscribe to our email newsletter, there is a good chance they will not deliver it to you. Too many emails to them over a short period of time and they block them.

I then have to spend weeks working with them to get approved to be a verified sender.

AOL has some of the same precautions set in place, which in general amount to ban first, prove you are not a spammer later.

Comment by Scott Haneda 03.07.08 @ 1:24 pm

I used .Mac for a couple of years but I found that I don’t need the features and services offered through .Mac. I use Comcast for high speed internet and I switched to a gmail e-mail address that I use through Mail on my Mac.

I like saving $$$ by not paying for .Mac. But if you want .Mac, I recommend buying it through Amazon.com for a $30 savings: Apple .Mac 5.0

Comment by DCJ001 03.07.08 @ 5:58 pm

@Scott
Great post.
Can’t wait to see your Mac.com topic published, I’d like to add my complaints as .mac email has been the ONLY part of my Apple experience that I find disappointing - and it would be great if that could be improved.

Comment by MacRussian 03.07.08 @ 8:01 pm

I have an ISP which allows 8 or 10 e-mail addresses, I have a Yahoo.com e-mail address, I have a .mac account with an e-mail address and several aliases, and …. I use them all - LOL!

The Yahoo address I use to run my own Yahoo groups mostly. I am fairly busy on the net and have a need for all these e-mail addresses. One address would NOT cut it. I had a g-mail account … I wonder what I did with that ….. :D

Anyway, I love .mac for ease of use to throw up a web site. Mind you I use iWeb to make web sites and upload them to my web hosting etc. I basically use both for different reasons. Yes, I probably pay too much, but I find .mac handy. I have thought of cancelling it but I just like it for little movies and ease of use for family stuff, mostly. The other I use mostly for my web site.

Judie

Comment by Judie 03.09.08 @ 3:11 am

PS - I should say I use .mac for putting up things like photo albums, slide shows and so on - family stuff.

Comment by Judie 03.09.08 @ 3:13 am

@MacRussian, we hope to get to the post soon. (About .Mac). I too have found the email to be unreliable, and some of the other services a bit slow and flakey. In spirit, it is a nice idea, greate photo galleries, very simple way to end up presenting complex things. If Apple could keep up to speed with the demand I think it would be better.

As soon as we get a full report out, we will make sure to let you know.

Comment by Scott Haneda 03.10.08 @ 9:08 am

@Judie, thanks for the comments. There are always nice uses for .Mac. I just want to point out there are other free methods to accomplish the same task.

There seems to be strong demand for this data, so we will get to a post on it very soon.

Comment by Scott Haneda 03.10.08 @ 9:14 am

Hi, Scott.

Well, I’m interested in knowing about the free places for sure. :D

Judie

Comment by Judie 03.10.08 @ 9:33 am

Thanks for helping people understand that they don’t need to pay that $120 connectivity fee if they already pay for broadband elsewhere. You can definitely KEEP your AOL address and not pay anything for the service. When AOL switched to free service years ago, I cancelled my payment. I’ve been enjoying AOL at no cost ever since. I like many of the benefits - most particularly its voice mail services. With it, I’m able to listen to my email by phone on a toll free number and have my telephone voice mail messages sent to my email address in a wav file. Both of these are invaluable to me - particularly because I travel a great deal. With it, I don’t need to access a computer or have a blackberry to retrieve all my email and home voice messages remotely. And I’ve been able to keep my original email address for twenty years without interruption.

Comment by Amy 03.12.08 @ 4:55 am

@Amy, thanks for also pointing out you can keep the aol.com email address and use other services. I feel for all of those people who have a auto credit card charge happening every month and just do not realize they no longer need to even pay.

Glad you added your comments, as I was not entirely familiar with all the workings of AOL, I just knew most people do not need much of it anymore.

Comment by Scott Haneda 03.12.08 @ 1:49 pm

Yes, there are other ways to accomplish what can be done with .Mac. But, for a lot of people that is a lot of work setting up online backups, photo storage (even from your iPhone), Mail, Sync Bookmarks, Keychains, etc. between your Mac’s, Web site location, and 10 GB of online storage.

As far as I am concerned the $8.40/month that I pay for .Mac (I never pay more than $70/year for it) is a good buy. And, it lets me have those benefits in a Mac integrated manner that I consider part of the Mac experience.

For other users such as my Mom and Daughter it is the only way to go. I’m not about to try to set them up with the alternatives.

Comment by RickPrather 03.13.08 @ 8:31 am

@RickPrather, thanks for posting, you are absolutely right. There are strong cases where certain people are going to benefit from .Mac. What I do not like is how on starting a new computer up, Apple pushes it in a way that makes it seem like you have to have it. You almost feel you can not register your computer without filling out that screen.

I want to educate people on what the services are, as I have a feeling it will be pretty divided on who needs them. I know some very advanced Mac users who swear by it as well, so it is much a to each his own case. Mainly, we want to make sure people know what they are getting into, rather than blindly walking into paying for something they may or may not need.

Comment by Scott Haneda 03.13.08 @ 12:56 pm

You don’t need .Mac or AOL. If you already have a service provider you don’t need either of them. Most providers will give you an email address and space to create your own website if you want. AOL also blocks parts of the internet. They only let you go to where they want you to go. That’s why I gave up AOL years ago. Don’t be limited by the service that charges you almost double for very little. .Mac does give you extra features that AOL does not. Such as 10 gigabytes of online storage that you can access your online files anywhere there is an internet connection. Also access to webmail, calendar, syncing, backups and more. .Mac is more of an add-on service and isn’t a service provider remember that.

Comment by John 04.05.08 @ 9:37 pm



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